After you call
From your call to your first visit
One number, one office, the same few people. This is the order it happens in.
- 01Office hours
Step 1: You call or text the number
(916) 555-0101, the same for both. Folake, Ava or Sovann answers. There's no menu to press.
- 02A few minutes
Step 2: We ask a few things
Your address, what you saw, where and for how long. A photo helps, and you can text one.
- 03Booking
Step 3: You get a window and a name
A two-hour arrival window, and the name of the technician on your route.
- 04The day before
Step 4: A text the day before
A reminder with the window and the technician's name, so nobody is a stranger at the door.
- 05The visit
Step 5: The technician looks first
Outside and in, with a flashlight. You hear what we found before you hear a price.
- 06Before any work
Step 6: You get a written quote
The first-visit fee, each visit and the year's total. You say yes or no.
- 07After
Step 7: You call again if you need to
Same number. The person who answers can pull up your last service report.
Hours and limits
What we don't do
No phone tree
A person answers during office hours: Monday to Friday, 7:30 a.m. to 5:30 p.m., and Saturday, 8 a.m. to 12 p.m.
No answers after hours
Outside those hours, leave a message or text the same number. We reply when the office opens.
No prices by text
The quote is written and comes after the technician has looked at the house.
Questions
Quick answers
Can I ask for a specific technician?
Yes. Ask for them by name when you call. If they're on another route, we tell you which day they're near you.
What if I'm not home?
Tell us when you book. Many outside visits don't need you home, and we tell you which ones do.
Can I text a photo?
Yes, to (916) 555-0101. Put a coin or a pen beside it for size, and don't touch what you found with bare hands.
Call or text
Ready to call?
The same number reaches the same office, and the person who picks up will know the name of the technician who'll come.
Office hours: Monday to Friday, 7:30 a.m. to 5:30 p.m.; Saturday, 8 a.m. to 12 p.m. Outside those hours, leave a message or text and we reply when the office opens.